Creating engaging and compelling experiences within brands that turn clients into advocates, lift sales, increase repeat visits and dramatically slows staff turnover. I am Katherine and I am the Client Whisperer.
For nearly 30 years now I have been and active practitioner in the field of customer experience. I don’t just look at one area of your business and walk away. I have the experience to work with you and your teams to create end to end authentic solutions.
I understand that when a client says “I am going shopping” that in today’s competitive environment they mean “I want to look, touch and feel. I want to be entertained, engaged and educated”
With the advent of the digital age it’s not the purchase they are looking for it’s the whole experience from the brand. What I don’t do is client service, what I do is client experience. If you are after help to create long term sustainable growth through creating an authentic client experience for you brand and business let’s talk.