The Client Whisperer works one on one with your management and your customer-facing teams to develop and improve skills in approaching and engaging customers. The training is customised specifically for your business, your core values, and the current skills of your team.
We believe that it’s important for the company’s leadership team to also be trained on the need, techniques and opportunities for business improvement. This ensures that the training “sticks” and is continually supported after the training and mentoring has been completed.
The current leading customer experience brands back their strategy by stringently training their entire workforce and as a result have become market leaders that are not to beholden to the constant sale and discount cycle to sell their goods and services. They have abandoned the process of Chinese whispers to educate the bulk of their workforce.