The Client Whisperer starts the engagement by examining the current business approach and the skills of its staff when engaging customers.  This helps the Client Whisperer to adapt training so that it suits the business, relates to the desired outcomes and is accepted by the staff and management teams.

The Client Whisperer engages with business management, such as HR and sales, to discuss the business and employee assessment. These reviews enable a tailored training and mentoring program to be developed, paced to suit the business and its teams.