Our workshops and boot camps are designed to be high powered and interactive and give you and your teams guidance in key areas when crafting your authentic client experience. We deliver our workshops and boot camps to internal teams and public workshops where you can borrow the energy in the room. Outside our workshops and boot camps we are available to offer you as much or as little support as you require when crafting your authentic client experience
1. THE WHY
Our introductory keynote is designed to clearly define why client service is not client experience. We also look at what it takes to make your business engage your clients emotionally and the benefits from creating your own authentic client experience.
2. THE FOUNDATION
This workshop is designed to articulate your brand promise. It creates the foundation for designing your authentic and emotionally engaging client experience.
3. START THE JOURNEY
This workshop explores what the current client experience leaders are doing and outlines the proven steps when crafting your authentic client experience and how to measure your success.
4. FACE TO FACE
Our signature clienteling workshop equips your most important people, your brand ambassadors with the skill set to turn your loyal clients into advocates for your brand.
5. LEADERSHIP IN A CUSTOMER EXPERIENCE ENVIRONMENT
The way you lead and measure your team’s changes for award winning client experience brands. This workshop explores how your need to transform leadership styles to ensure ongoing success.
6. YOUR INTERNAL ALIGNMENT
To truly succeed in client experience the silos of the past need to make way for a truly client centric organisation. This workshop is designed for internal stakeholders to understand the new culture and their vital role in its success.
Today’s client demands a seamless experience at all touchpoint. They don’t want to hear the words “that offer is only available to….” . This workshop is designed to understand how the current client experience leaders manage their Omni Chanel experience and benchmarking your brand against the best.